A. Our groomers will check the anal glands as part of the regular grooming service and will only express them if needed. Animals naturally express these glands during normal everyday functions and they should not be hand manipulated unless necessary as this may cause irritation or infection. If the glands cannot be easily expressed by the groomer, or are swollen, we will recommend that your pet be taken to a vet.
A. On very rare occasions a pet may not yield to our tender grooming ways. We will stop service if your pet is in jeopardy of serious injury, emotional or physical. In this event, especially if your spa service was to include a haircut, your pet may be returned to you in a less-than-optimal beauty condition. Your pet will be clean, but perhaps not have symmetrically trimmed fur and/or be completely dry. We will do our utmost to make sure we have accomplished as much as possible and will discuss future options. Upon these rare occasions full spa services will still be charged as these pets usually require extra clean-up time.